Communication Tools

Use Radiant Security’s communication tools to send notifications and messages to users through collaboration platforms such as Microsoft Teams or Slack. Notifications can be interactive approval requests for remediation and containment actions or global informational messages. These notifications help users stay informed and respond quickly to events triggered during a workflow.

Prerequisites

Note: By default, email notifications are enabled for all workflows and users. No additional set up is required for email notifications.

Configure notifications in a workflow

To configure notifications after creating or editing a workflow in Radiant:

  1. From the navigation menu, click Workflows.

  2. Choose an existing workflow or click Create Workflow to create a new one.

  3. Once you've clicked into a workflow, you’ll see the workflow's Trigger and a list of Steps, which may include:

    1. Interactive Tasks: Include remediation and containment actions, such as resetting a password or disabling a user account. When a workflow runs, these tasks appear as approval buttons. By default, they require manual approval by a user. To enable automatic execution, select Auto Execute in the task's Advanced Settings.o

    2. Direct Notifications: Automatically sent to users each time the workflow is triggered. These notifications are generated from a predefined template and delivered via email, Microsoft Teams, or Slack.

Configure notifications for an interactive task

To configure how approval requests are delivered for an interactive task:

  1. Click any Interactive Task step to open its Advanced Settings.

  2. Enable Requires approval to send a manual approval request.

  3. For Wait For, enter how long to wait for a response. When that period ends with no response, select whether the workflow should Execute or Stop.

  4. For Notification Type, select a notification channel: Email, Slack, or Microsoft Teams.

  5. For Template, select the notification template.

  6. Under Recipient, select the recipient to receive the notification.

  7. Click Save and toggle Active on to enable the workflow.

Configure a global notification

Global notifications are informational messages sent each time the workflow is triggered. They do not require any action from the recipient's. To configure a global notification:

  1. In a workflow, click + Add Step > Send Notification.

  2. For Notification Type, select a notification channel: Email, Slack, or Microsoft Teams.

  3. For Template, select the notification template.

  4. Under Recipient, select the recipient to receive the notification.

  5. Click Save and toggle Active on to enable the workflow.

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