Set Up Jira to Receive Radiant Outgoing Webhooks

Create Jira issues automatically from Radiant alerts.

Prerequisites

• Admin access in Jira (Cloud or Data Center)

• Admin access in Radiant

• A target Jira project (key) where issues will be created

• Understanding of what Radiant will send (payload schema)

Create the incoming webhook trigger in Jira

To create and configure a rule with an incoming webhook:

1. In Jira go to: Project settings > Automation (or select Global Automation if you prefer).

2. Click Create rule.

3. Under Triggers, select Incoming webhook.

4. Select an action for your rule, as well as any conditions or branches you may want to add.

5. Turn on your rule. You can also save it as a draft and enable it later.

6. You’ll now be able to see a URL and secret in the trigger component.

1. Copy the URL and secret.

Configure the automation rule to create tickets

1. With the trigger set, click + Add component > Action > Create issue.

2. Choose the target project and issue type (Task, Bug, Incident, depending on how your team uses Jira).

3. Map the fields using Radiant’s payload. Here are some examples of smart values:

• Summary

Radiant Alert: {{webhookData.alert_summary}}

• Description

Alert ID: {{webhookData.alert_id}}
Severity: {{webhookData.severity}}
Category: {{webhookData.category}}
Timestamp: {{webhookData.timestamp}}
Link: {{webhookData.link}}

Full Payload:
{{webhookData}}

• Labels: e.g. radiant, soc-automation, auto-ticket

1. Add any Conditions if you only want to ticket certain alerts (for instance, {{webhookData.severity}} == “High” or {{webhookData.status}} == “Escalated”).

2. Publish the rule (or save as draft and enable later).

3. After publishing, test it and verify in the Audit log.

Configure Radiant Outgoing Webhook

To configure the Radiant Outgoing Webhook, please refer to the Set up Outgoing Webhooks guide.

Important note: When configuring the Jira webhook in Radiant, the Header Name must be exactly: X-Automation-Webhook-Token

This is the header Jira Automation expects for authenticating incoming webhook requests. Using anything else (e.g., Authorization, X-Radiant-Token, etc.) will cause Jira to reject or ignore the webhook.