# Get Help Radiant provides several channels for getting help, submitting feedback, and escalating issues. Use the channel that best matches the urgency and nature of your request: * [Online resources](#online-resources) * [Open a support case](#open-a-support-case) ### Online resources All customer support reference materials can be found in our [knowledge base](/welcome-to-radiant/get-started.md): * Search, access, and view common usages, workarounds, and solutions. * Keep up with the latest information regarding Radiant Security product updates. * View and subscribe to the [status page](https://status.radiantsecurity.ai/) to get an accurate, up-to-date status on the Radiant Security platform. ### Open a support case If you cannot resolve your issue using the online resources, you can open a support case through any of the following channels: * [Support email](#support-email) * [In-product feedback button](#in-product-feedback-button) * [Your dedicated support channel](#support-channel) (Slack or Teams) * [Phone call](#phone-call) (for critical incidents only) Providing relevant details upfront minimizes back-and-forth and reduces time to resolution. When opening a case, include diagnostic information and any additional context in your initial submission. #### Support email Use this address () to reach the broader Radiant Security support team. Messages sent here are visible to multiple stakeholders across the organization, which helps us: * Quickly align on the urgency of your request * Route your issue to the right team * Take immediate action when needed #### **Help and feedback button** The **Help and feedback** button is available in the left navigation of the Radiant Security platform. Clicking it opens a flyout menu with four options: * **Contact us** - Submit a support request to the Radiant Security team. * **Report an issue** - Report a platform bug or unexpected behavior. * **Docs** - Opens the Radiant Security knowledge base in a new tab. * **Radiant status** - Opens the Radiant Security status page in a new tab.
To submit a support request or report an issue from within the platform: 1. [Log in](https://app.radiantsecurity.ai/) to the Radiant Security platform. 2. Click **Help and feedback** in the left navigation. 3. Select **Contact us** or **Report an issue**. 4. Complete and submit the form. Submitting through either option captures session context automatically and routes your submission to the right team. #### Support channel For questions, guidance, or anything that does not require a formal support case, reach your Radiant Success representative directly through your dedicated Slack or Teams channel. Use it for quick questions, status check-ins, and informal guidance. #### Phone call {% hint style="danger" %} For **urgent or critical incidents** requiring immediate assistance, contact support at +**1 (800) 917-4652.** Use this number only for production-down or business-critical issues that cannot wait for a response through standard channels. {% endhint %} If our engineers are busy helping other customers, please leave a message indicating a brief problem description and the severity level. All calls will be returned based upon the service level agreement response times. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.radiantsecurity.ai/welcome-to-radiant/support/get-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.