Get Help

Available support channels for Radiant Security customers, including how to report issues, submit feature requests, and reach the right team quickly depending on the urgency

Online resources

All customer support reference materials can be found in our knowledge base:

• Search, access, and view common usages, workarounds, and solutions.

• Keep up with the latest information regarding Radiant Security product updates.

• Status page: View and subscribe to get an accurate, up-to-date status on the Radiant Security platform.

Opening a case

Receiving pertinent information about your case up front reduces back-and-forth communication and significantly shortens the time to resolution. When you open a case online, the feedback button will ask you for relevant details for diagnosing and working on your case. Have any additional relevant details or context? We encourage you to pass it along.

If you are unable to find a solution to your issue using the reference materials above, you can create a support case through either of these methods:

Support email

Use this address ([email protected]) to reach the broader Radiant Security support team. Messages sent here are visible to multiple stakeholders across the organization, which helps us:

• Quickly align on the urgency of your request

• Route your issue to the right team

• Take immediate action when needed

In-product feedback button

The feedback button is available directly within the Radiant Security platform. Submitting feedback this way captures additional context about your session and triggers internal workflows based on the severity of your report, helping ensure it reaches the right team.

To submit feedback:

1. Log in to the Radiant Security platform

2. Click the Feedback button in the right side of the screen

3. Complete and submit the form

Direct access

For questions, guidance, or anything that does not require a formal ticket, you can reach your Radiant Success representative directly through your dedicated support channel over Slack or Teams and file your request. Use it for quick questions, status check-ins, and informal guidance.

Critical incidents

For urgent or critical incidents requiring immediate assistance, contact support at [phone]. Use this number only for production-down or business-critical issues that cannot wait for a response through standard channels.

If our engineers are busy helping other customers, please leave a message indicating a brief problem description and the severity level. All calls will be returned based upon the service level agreement response times.