# Get Help

### Online resources

All customer support reference materials can be found in our [knowledge base](https://help.radiantsecurity.ai/welcome-to-radiant/support/broken-reference):

* Search, access, and view common usages, workarounds, and solutions.
* Keep up with the latest information regarding Radiant Security product updates.
* View and subscribe to the [status page](https://status.radiantsecurity.ai/) to get an accurate, up-to-date status on the Radiant Security platform.

### Open a support case

If you're unable to resolve your issue using the online resources materials, you can open a support case through any of the following channels:

* [Support email](#support-email)
* [In-product feedback button](#in-product-feedback-button)
* [Your dedicated support channel](#support-channel) (Slack or Teams)
* [Phone call](#phone-call) (for critical incidents only)

Providing relevant details upfront minimizes back-and-forth and significantly reduces time to resolution. When opening a case, you'll be prompted to include diagnostic information. If you have additional context, include it in your initial submission.

#### Support email

Use this address (<support@radiantsecurity.ai>) to reach the broader Radiant Security support team. Messages sent here are visible to multiple stakeholders across the organization, which helps us:

* Quickly align on the urgency of your request
* Route your issue to the right team
* Take immediate action when needed

#### **In-product feedback button**

The feedback button is available directly within the Radiant Security platform. Submitting feedback this way captures additional context about your session and triggers internal workflows based on the severity of your report, helping ensure it reaches the right team.

To submit feedback:

1. Log in to the Radiant Security platform.
2. Click the **Feedback** button in the right side of the screen.
3. Complete and submit the form.

#### Support channel

For questions, guidance, or anything that does not require a formal ticket, you can reach your Radiant Success representative directly through your dedicated support channel over Slack or Teams and file your request. Use it for quick questions, status check-ins, and informal guidance.

#### Phone call

{% hint style="danger" %}
For **urgent or critical incidents** requiring immediate assistance, contact support at +**1 (800) 917-4652.** Use this number only for production-down or business-critical issues that cannot wait for a response through standard channels.
{% endhint %}

If our engineers are busy helping other customers, please leave a message indicating a brief problem description and the severity level. All calls will be returned based upon the service level agreement response times.