Cases
Control how Radiant creates, titles, summarizes, and closes cases automatically
Cases
Radiant can create, title, summarize, and close cases automatically, reducing manual case management for your team. These settings live under Settings > Cases and give you control over how much of the case lifecycle Radiant handles on your behalf.
The Cases settings page
To manage case automation and closure settings:
Open the left side menu.
Go to the Settings menu and select Cases.
Case Automation
Radiant can automatically group related alerts into cases, then generate a title and summary for each one.
Case creation Allows Radiant to automatically create cases by grouping related alerts. When this is off, cases are only created when a user manually escalates an alert. For more on manual escalation, see Escalate and Manage Cases.
Case title Allows Radiant to generate case titles automatically based on the associated alerts.
Case summary Allows Radiant to generate a case summary automatically when a case is created.
Radiant requires every case to have a title and a summary before it can be created. For this reason, turning on Case creation also turns on Case title and Case summary, and locks them on. If you want to turn off Case title or Case summary, disable Case creation first.
To disable case automation:
Click the toggle beside Case creation to switch it off.
With Case creation off, you can independently toggle Case title and Case summary.
Case Closure
Radiant can automatically close cases that have been open longer than a specified number of days. This setting is enabled by default.
To configure automatic case closure:
Confirm the toggle beside Automatically close incidents that have been open for a specified number of days is on.
In the Days field, enter the number of days a case can remain open before Radiant closes it automatically.
Click Apply Changes to save.
To turn off automatic case closure, click the toggle off. Cases will then remain open until a user closes them manually.
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