# Report an issue

Bugs and issues can disrupt your workflow, but we’re here to help. Our **Feedback** button lets you quickly and easily report any problems you encounter while using Radiant Security. Whether it's a minor glitch or a major disruption, this guide will show you how to quickly submit your concerns to our support team.

### Report an issue

1. On the right side, click the **Feedback** button. Here, you'll find options to access our knowledge base, report issues, or send feature requests.

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2. From the menu, click the **Report an issue** option.

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3. Use the drop-down menu to select the type of issue you’d like to report.

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4. In the **Description** box, provide a detailed explanation of your issue, including any relevant information like error messages, affected components, and steps to reproduce the problem.
5. Click the camera or video button located in the bottom left corner to add a screenshot or screen recording.
6. After you’ve entered all of the necessary information, click the **Send** button.
7. After submitting your issue, you'll receive a confirmation message. Our support team will start reviewing your report and will contact you if they need more information.

### Take a screenshot of the issue

{% embed url="<https://www.youtube.com/watch?feature=youtu.be&v=bKFHGp2rzWc>" %}

1. On the bottom left corner, click the **Capture & Annotate screen** button.
2. Click and drag to capture the area where you're experiencing the issue.
3. Click the pen button to annotate your screenshot or indicate the exact location of the issue.
4. Click **Add** **Screenshot** to save your screenshot to your report.

### How to screen record the issue

{% embed url="<https://www.youtube.com/watch?v=i9mrnklpkKo>" %}

1. On the bottom left corner, click the **Record screen** button.
2. A pop-up button will appear with two options: **Start** **recording** (to start screen recording) and **Turn** **microphone** **on/off** (to use your microphone to add audio commentary).
3. Click **REC** when you're ready to record.
4. Choose if you want to record a specific **Tab**, **Screen** or **Entire Screen**.
5. Click **Stop** **Recording** when you're done recording. The recording will be automatically added to your report.

### **Best practices for reporting issues**

1. Provide as much detail as possible. The more information you provide, the quicker our team can address the issue.
2. Attach relevant files, like screenshots, or recordings. This can significantly speed up the resolution process.
3. Be specific about the steps to reproduce the issue. This helps our team replicate and diagnose the problem.

### What if I can't open the product to report an issue?

In the off chance that you can't access the solution or use the **Report an Issue** button, access our [Status Page](https://status.radiantsecurity.ai/) to see if there's a known outage happening; If not, get in touch with <support@radiantsecurity.ai> detailing the situation and our Customer Support teams will address it swiftly.


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